At Hellstar Hoodie Collection, we are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Refund Policy outlines the terms and procedures for returns and refunds.

Eligibility for Returns

  • Time Frame: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

  • Custom or Personalized Orders: Items that have been customized or personalized are not eligible for return.
  • Final Sale Items: Products marked as final sale cannot be returned or refunded.
  • Intimate Apparel: For hygiene reasons, intimate apparel is non-returnable.

Return Process

  • Initiate Return: Contact our customer service team at support@hellstarhoodiecollection.com to request a return authorization.
  • Shipping: Once authorized, securely package the item and ship it to the address provided by our team. You are responsible for return shipping costs.
  • Inspection: Upon receipt, we will inspect the item to ensure it meets return eligibility criteria.

Refunds

  • Approval: If your return is approved, we will process a refund to your original payment method.
  • Processing Time: Please allow 5-7 business days for the refund to reflect in your account.
  • Shipping Costs: Original shipping costs are non-refundable.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, contact us immediately at support@hellstarhoodiecollection.com for an exchange.
  • Size or Color Exchanges: To exchange for a different size or color, please follow the return process and place a new order for the desired item.

International Returns

  • Duties and Taxes: International customers are responsible for any duties, taxes, or fees associated with returns.
  • Shipping Costs: Return shipping costs for international orders are the responsibility of the customer.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at:

Hellstar Hoodie Collection Email: support@hellstarhoodiecollection.com

By making a purchase with Hellstar Hoodie Collection, you agree to this Refund Policy.